Company Information & Service Terms

Who provides the service

• Company: Best Pro Appliance Repair LLC
• Service line: Sub-Zero appliance repair (this website)
• Phone: (650) 284-3574
• Email: support@bestproba.com
• Hours: 8:00 AM – 6:00 PM, 7 days a week
• Service area: in-home service across all nine San Francisco Bay Area counties; no walk-in location
• Insurance: full liability coverage on every service visit

How pricing works

1. A flat service call fee covers the trip and the complete diagnostic. The exact fee is quoted when you book — before we dispatch.
2. After the diagnostic you receive a written, flat-rate quote for the repair. Nothing is repaired until you approve it.
3. If you approve the repair, the service call fee is applied toward the total job cost. If you decline, you pay only the service call fee.
4. Payment is due on completion of the repair.

6-month warranty — how it works

• · Covers every part we replaced and the labor to install it, for 6 months from the repair date.
• · Stated in writing on your invoice; we keep the job record — no paperwork needed from you.
• · To claim: call (650) 284-3574. If the same fault has returned, the return visit and the fix are free.
• · A new, unrelated failure is a new job — we'll tell you which it is before any work, in writing, as always.

Money-back guarantee

If you're not satisfied with the repair, you don't pay. Tell the technician on site or contact the office — no procedure beyond that.